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Dictionary definition of “technology butler”

technology butler

n. a hotel employee who troubleshoots Internet access, computers, and other electronic equipment for guests. Subjects: , ,
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Citations: 1998 Danielle Reed Wall Street Journal (W9) (Aug. 21) “Takeoffs & Landings”: How confusing have the gizmos and gadgets in hotel rooms become? The Ritz-Carlton in Kuala Lumpur, Malaysia, now has a “technology butler” on hand. 1999 Gareth Branwyn Wired (June) “Jargon Watch”: Technology Butler Hotel staffer who helps guests with software and hardware problems. 2006 Susan Stellin New York Times (Dec. 19) “Offline Involuntarily”: Brian Gullbrants, vice president for operations at Ritz-Carlton, where 10 percent of guests typically go online, said the hotel chain had moved away from relying on a single “technology butler” at each property and now trains most on-site employees to handle basic connectivity questions. “You don’t have to be a tech expert to figure it out, but you have to understand how our system works,” he said, adding that more complicated problems are handled by the hotel’s information technology staff.
Posted 8 Jan 07 | Permalink | Tell a Friend

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